In this case, please try connecting manually. Lastly, if none of the suggestions above help, it is most likely that you are connecting from a VPN-restricting network or country. As various network restrictions are always created, our team is working on bypassing them in every single update. You may have an outdated Surfshark application, which could have a hard time connecting. Once you made sure that you cannot connect to all possible networks, different protocols do not help, the antivirus is disabled, and other VPNs are uninstalled, try fully reinstalling the Surfshark app. Various VPN applications also use different connection configurations, fighting with each other and canceling out the connection as a result. Since our application modifies your connection settings, it can be considered a threat to your device by most antivirus software, therefore blocking the attempt to connect to the VPN server. Make sure that your antivirus is disabled and any other VPN application that may be installed is removed. Your antivirus program or a different VPN application is another thing that can interfere with the connection. Keep in mind that Parental Controls or Firewalls can also cause these issues!
In this case, make sure to check if the IPv6 protocol is not enabled on your network, as it may cause various connection issues. If you cannot connect to any of these, your network may be restrictive or the connection is possibly blocked by something.
Wi-Fi, Ethernet (if possible), and mobile hotspots - try all possible options for you. If changing the connection protocol did not help, it is worth checking if you can connect your device to the VPN on other networks. In the VPN tab, click on Locations and try a couple of different servers. If that does not help, try connecting to a different VPN server. This protocol also offers a VPN connection with one of the fastest speeds, so you will certainly not be disappointed with it. The OpenVPN UDP will be the best protocol to try out, as it helps you bypass some of the network restrictions that might be applied on your network.
Surfshark no internet connection how to#
Wi-Fi, Ethernet (if possible), and mobile hotspots - try all possible options for you If you are unsure how to set up a mobile hotspot, check out. First of all, check if you can connect your device to the VPN on other networks.
Surfshark no internet connection update#
Sadly, this does not apply to most router setups or Linux devices, but you still have the OpenVPN UDP or TCP options available - give a go on both of them! Change the connection protocol Disable possibly interfering apps Update the Surfshark app. Here, you will find all of the available protocols, including OpenVPN UDP/TCP, and WireGuard. Go to the Surfshark application, click on Settings, then VPN Settings, and lastly, Protocol. You can also try following our device-specific guides:Ĭhange the connection protocol & VPN server Change the connection protocol & VPN server.In this tutorial, you will learn the fundamental issues that may cause connection issues on various devices and how to troubleshoot them.
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